FAQs
Modifying/Cancelling Orders
Q: Can I modify or cancel my order?
A: If you need to modify or cancel your order, please contact us within 24 hours of placing your order. We will do our best to accommodate your request.
Product Information
Q: Do you offer warranties on your products?
A: Yes, many of our products come with manufacturer warranties. Warranty details can be found on the product page. If you have any issues, please contact us for assistance.
Q: Are your products safe and tested?
A: Yes, all our products are tested for quality and safety. We ensure that our products meet industry standards and regulations.
Account Privacy
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save shipping information, and enjoy a faster checkout process in the future.
Q: How do you protect my personal information?
A: We use advanced security measures to protect your personal information. Our website is SSL encrypted, and we comply with all data protection regulations to ensure your data is safe.
Damaged or Defective Items
Q: What if I am unsure if the product is not good?
A:
- Inspection - Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
- Report any issues within 7 days of delivery to petupshop@gmail.com with your order number and photos of the damage or defect.
- Resolution - We will evaluate the issue and work with you to arrange a replacement or refund as appropriate.
Responsibility at PetUp
Q: What happens if there are extra charges on a product(s)?
A: Additional charges are the responsibility of the recipient. We have no control over these charges and cannot predict their amount.
If you have any other questions not covered here, please feel free to reach out to us at petupshop@gmail.com. Thank you for shopping with PetUp!